The indirect influence can be seen within: Returns: Reduce the number of product returns by X percent in Q4.Customer service: Maintain a customer satisfaction rate of X percent in winter months.Delivery: Achieve X percent of deliveries in under 15 minutes by September.The examples of quality objectives with direct influence include: However, there is one thing that all these goals have in common: they are all aimed at improving the level of customer satisfaction either directly or indirectly. Therefore, it is difficult to name the objectives that would work in every senario. It is true that different industries use different quality objectives. What areas do should a business use quality objectives?
The mobile application for tracking quality objectives What to do if quality goals are not reachedģ.
In which areas quality objectives are usedĢ. This article deals with the following topics:ġ.
